FAQ

My Account

1. Is an account necessary for placing an order?

Although you can order as a guest, having a Sapphire account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information and ensuring faster checkouts.

2. How do I make an account?

To create your very own Sapphire Online Account, follow these simple instructions:

Click on the ‘Sign In’ button on the top right-hand corner of the home page Click on the ‘Create an Account’ button at the bottom of the screen

3. What if I forget my password?

In the event of a forgotten password, simply:

Click on ‘Forgot Password’ on the sign in page Enter your email address Click on the link sent to you in your email address Enter your new password

4. How can I update/edit my shipping or billing address details?

Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.

5. Where can I view my order history?

Your order history will be available on your Dashboard on your Account page
Order

1. How can I place an order?

Once you have added all your desired items to your shopping cart, follow these instructions:

To order as a guest :

. Click on the ‘Shopping Bag’ button and proceed to Checkout

. Enter all your required shipping and billing information

. Click on ‘’Continue to Payment Method’ and choose your method

. Click on ‘Confirm Order’ and check your email for a Sales Order Summary

To order with a Vista Bazaar account :

. Click on the ‘Shopping Bag’ button and proceed to Checkout

. Enter all your required shipping and billing information

. Click on ‘’ Payment Method’ and choose your method

. Click on ‘Complete Order’ and check your email for a Sales Order Summary

2. What if I don’t get a Sales Order Summary?

A Sales Order Summary is essentially a soft receipt that should be emailed to you within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at +92 3334430977 to confirm your order.

3. What if I found any discrepancy in my order/product?

.First, we’ll try to arrange the same article for you depending upon the availability on the website, otherwise.

.In case of article unavailability, voucher of paid amount will be issued valid for online store only, which can be used instantly or in the future.

4. Does adding an item to the shopping cart reserve it?

No, an item will only be reserved for you after you have confirmed your order at checkout.

5. How will I know that you have received my order?

The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at +92 3334430977.

6. How can I track my order?

The ‘Order History’ section on your Dashboard will give you details pertaining to your previous orders as well the status of your current order with regards to the stage of processing.
Delivery

1. What is the delivery time?

Order delivery can take between 2 - 3 working days .if your order is placed before 16:00, we will usually dispatch your order on the same day orders Place after 16:00 will be dispatched next day.
2. What are the delivery charges ?

Vista Bazaar provides free shipping nationwide for orders worth Rs. 2000 and above & Order Below Rs 2000 Delivery Charges is Rs 190.

3. How do I check the delivery status?

On dispatch, you will be provided a Tracking ID for your order through Email/SMS. You can log on to Courier Partner’s websites orders respectively, enter your tracking ID and track your order. Also you can track your order by clicking here Track Your Order.

4. What manner of shipping do you use?

We use TCS Courier, for All Deliveries.

5. How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code while placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us.

6. Can I get the shipping/billing address of an order changed after it has been processed?

It is only possible to change the address of a processed order before it has been dispatched. Please call Customer Care at +3334430977 and check if your order has been dispatched or not.

Security

Using materials approved by the FDA and CE marked for Europe that gives you the warranty that we are using only the best certified products.

Exchanges

1. Can I exchange my order?
For all local orders, yes, you can always exchange your order within 7 days of the purchase, granted you have the original invoice and article is not being used. Note: Sale articles are neither exchangeable nor refundable. 2. Are there any additional charges on exchange? We will not charge for any exchange orders if the article(s) delivered to you was damaged or incorrect. If the customer wishes to exchange the article, even if the order was correct, then the customer will bear the expense of sending us the article(s). 3. How long will the exchange process take? It usually takes 7-10 days to complete the online exchange process. However, you can exchange your order at any of our outlets after confirmation if the product is available at the respective outlet. Please have the order confirmation email and order invoice with you when you want to make an in-store exchange for an online order. Important Note: If our team is unable to establish contact with you for an exchange order, for any reason from your side, then your exchange request will be automatically closed on the third day of your exchange request generation. Please keep your parcel ready beforehand for a seamless swap process. Note for International Orders: Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article. 4. What if my order amount changes due to exchange product? If there is a change in your order amount due to the exchange, in cases were the exchange order value is below original order value, the balance amount will be provided to you as online shopping vouchers. In cases where the exchange order value is above original order value, you can pay in cash at the time of delivery. To make a partial exchange, call customer service at +92 3334430977 and specify the articles you wish to exchange and your reasons for wanting to do so. Our call center team will accommodate you fully.

CALL US NOW

CONTACT INFO

Customer Service

MORE INFORMATION

Subscribe Newsletter

CALL US NOW

Sign In

Create New Account

Forgot Password

The information below is required for social login